Return Policy
Return & Refund Policy
At Taurusstores, we offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include original packaging and tags (if applicable)
- Include proof of purchase or order confirmation
How to Start a Return
To request a return, please contact us at:
supporttaurusstores@gmail.com
Once your return request is approved, we will provide instructions on how to return your package.
Please note: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and assist you.
Non-Refundable Conditions
We may refuse returns or refunds in the following cases:
- Damage caused by misuse, improper handling, or customer negligence
- Normal wear and tear from regular use
- Minor differences in color, size, or appearance due to screen display or manual measurement
- Damage caused by pets (chewing, scratching, biting, or improper use after delivery)
- Items not returned in their original packaging or without proof of purchase
- Return requests made after the 7-day return period
- Sale, clearance, or final sale items marked as non-returnable
- Items showing signs of use, including pet hair, odors, stains, or washing
Refunds
Once we receive and inspect your returned item, we will notify you regarding refund approval.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks or payment providers may require additional processing time.
If you have not received your refund after 15 business days from approval, please contact us at:
supporttaurusstores@gmail.com
Thank you for shopping with Taurusstores ❤️
The Taurusstores Team